Choose a topic to view FAQs, User and Video guides. For further assistance, click here.

SkillsFuture Credit aims to encourage individual ownership of skills development and lifelong learning. All Singaporeans aged 25 and above will receive a $500 credit from January 2016. This topic addresses the features and commonly asked questions about SkillsFuture Credit.

Frequently Asked Questions

  1. When can I start claiming my SkillsFuture Credit? How will I be notified about my SkillsFuture Credit Account?

    All Singapore Citizens aged 25 and above will be able to access their SkillsFuture Credit account and submit claims once they have received their account activation letter.

    Those turning 25 years old will receive their SkillsFuture Credit account activation letter by the first quarter of the same year. They will also receive an information booklet with guides on how to search for the list of approved courses and how to use their credit.

    New Singapore Citizens aged 25 and above will receive their SkillsFuture Credit account activation letter within the next quarter after they receive their Singapore citizenship.

  2. Can my employer ask me to use my credit to co-fund the course fees of training that they will be sending me for?

    No. The SkillsFuture Credit supports individual-initiated training. It is not intended to pay for training provided by employers, which should continue to be borne by your employer.

    Employers need to invest in job-related skills training of their workers as we restructure towards more capital-intensive and skills-driven growth. We will continue to support the efforts of employers through the substantial subsidies that we provide for employer-supported training. The SkillsFuture Credit complements this by fostering a culture that is supportive of lifelong learning.

    In addition, employers will not be eligible for absentee payroll support if they ask their employees to fund or co-fund the course fees.

  3. I have registered for a course that I found on MySkillsFuture Training Exchange with the Training Provider. However, I am unable to find this course when I try to submit a claim in MySkillsFuture. What should I do?

    Please ensure that you have entered your course details (for example, course ID, course name or Training Provider) accurately in the course search field.

    If you are still unable to find your course, please contact SkillsFuture Singapore (SSG) via the Feedback function. 

  4. Where can I seek assistance for advice on the type of courses to register for that will help me improve my skills and advance in my career?

    You may search for courses in areas you are interested in or related to your career via MySkillsFuture Training Exchange by inserting relevant keywords under the search bar or by browsing the course categories. You may wish to sign up for our SkillsFuture Advice workshops via You may also approach our WSG Careers Connect and e2i Career Service Centres if you need further career and training advisory services.

  5. What if I do not have a SingPass account? Can I access MySkillsFuture without using SingPass?

    You will need to login to your SkillsFuture Credit account using your SingPass.

    Note that you will be required to do a one-time update of your SingPass account and set up your 2-Step Verification (2FA) by July 2016.

    If you experience any issues relating to SingPass, you may:

    1. Visit
    2. Email
    3. Call SingPass Helpdesk at 6643 0555

Video Guides

Check Account Balance and Submit Claims

Check Claim Status and Manage Claim Cancellation

Frequently Asked Questions

  1. What should I do if I want to delist or update my courses in MySkillsFuture Training Exchange?

    For assistance, you may contact SkillsFuture Singapore (SSG) or the relevant public agency that funded or supported your courses.

  2. Why is there a need to change the default payment mode so that an individual’s SkillsFuture Credit is paid directly to the Training Provider?

    There have been instances of individuals making fraudulent claims without attending or signing up for any course. To reduce the risk of such claims, SSG will disburse SkillsFuture credit payment directly to Training Providers for courses that the individual has signed up for.

  3. Why are Massive Open Online Courses (MOOCs) exempted from this revision?

    SkillsFuture Credit payments are currently unavailable for MOOCs conducted by overseas training providers. As of end-2017, the list of overseas MOOC Training Providers offering approved courses under the SkillsFuture Credit scheme include:

    2. eCornell
    3. edX Inc.
    5. KADENZE
    6. UDACITY
    7. UDEMY

    Please check the MySkillsFuture portal for the most updated information.

  4. Will there be a risk of Training Providers making fraudulent claims instead with this default payment mode?

    Training Providers under the SkillsFuture Credit scheme are subjected to regular audits. SSG will not hesitate to take action against Training Providers who breach the Terms and Conditions.

    Should you encounter possible fraud cases involving Training Providers, please contact SSG immediately via the SkillsFuture Hotline at 6883 5885.